PKML Professional Services was started over 20 years ago, for an idea that an Australian organisations could achieve much more - if only they could get to grips with their IT. PKML recognised that to benefit from technology, businesses needed to do the impossible: add expertise in every ICT function and then keep up with the rapid pace of change, all without adding overheads in the process. It was to answer this problem that he created PKML Professional Services.
PKML Professional Services was founded to provide Australian organisations with exactly what they need: independent expert advice, long-term support, and all the ICT services and solutions that they need in one place.
How we operate has changed, but our objective hasn’t: we’re focused on providing our customers with ICT support wherever they need it and delivering a brilliant, customer-orientated service that gives them all the technical and practical expertise that they need to reach their full potential.
We work for our customers, not those creating the technology, forming partnerships that meet their evolving IT needs. All of our clients have access to our unique self-service platform that enables them to manage their service, complete simple tasks, and measure our performance - we believe that only with complete transparency comes trust.
We are committed to innovating to meet the changing needs of Australian organisations, to putting customer service first in everything that we do, and to being the best Managed Services Provider in Australia.
Our market-leading and extensive range of products, services, and solutions can ensure that your organizatios's IT systems are the best that they can be - we take the strain so that you can get on with what actually matters: improving your business. Why should you trust PKML Professional Services to be your IT Managed Services Provider?
Always aligned to deliver brilliant outcomes.
Care for the customer and each other, always.
Take it on, don’t pass it on – you’ve got this.
Confront complexity, inside and out.
At PKML Professional Services, Our goal is to make technology work harder for your business.
From cloud services, data networking, phones, video, and unified communications, through to IT security, bespoke software development, fully managed IT services & support, and easy hardware procurement and software licensing, we take the time to thoroughly understand your technology challenges. Our services can then be tailored to meet your specific requirements, from which we pride ourselves on delivering the right business outcomes, and not just delivering a technology.
Operating 24/7/365, with the benefit of a local Australian Service Desk, our technology solutions provide all the services you would expect from an internal IT department - and more - at a fraction of the cost and with a far greater depth of knowledge of the fast-moving IT industry. We take the time to build relationships that are based on trust and mutual respect. These can be demonstrated through our customer references. With over 240 employees, spread across offices in Sydney, Melbourne, Brisbane and Newcastle, PKML Professional IT Services is well positioned to provide the right technology solutions for your business.
By empowering our employees to continually deliver an unbeatable customer experience, we stand for honesty, fun, passion, entrepreneurial spirit and teamwork.
Honesty
We’ll be honest with our clients when our goods or services have been the cause of an issue. We will use this honesty to build relationships based on trust with clients, suppliers, and staff.
Having Fun
We enjoy coming to work. We’ll be in good spirits when dealing with staff, suppliers and clients and expect that they will be, too. We will be enjoyable to do business with and able to share in good humor when appropriate.
Passion
We’re passionate about winning, supporting and servicing our clients. Our passion is evident in our hard-working, team-based culture where we never let a mate, a client or the company down. We are passionate about exceeding our customers’ expectations.
Entrepreneurial Spirit
We will try what others won’t, can’t, or haven’t thought of. We’ll worry less about trying and failing, and more about just trying the impossible or unlikely. We’ll take calculated risks to win business, and use our imagination to design win/win deals with our clients, suppliers, and staff. We’ll try something new or show flexibility in dealings with our clients.
Teamwork
We understand that the success of our business is based on the strength of the PKML Professional Services Team and that the needs of the individual team members is never more important than that of the Team. We understand that a strong Team is always more successful than talented individuals. We treat all Team members with respect and we honor the PKML Professional IT Services Code of Conduct. We will always act in the best interests of Team PKML Professional IT Services.
Focus
We are focused on results and understand the importance of aligning our effort to our Vision, Mission, and Values. We ensure that the work we do on a daily basis leads us one step closer to our Vision.
PKML Professional Services
From cloud services, data networking, phones, video and unified communications, through to IT security, bespoke software development, fully managed IT services & support, and easy hardware procurement and software licensing, we take the time to thoroughly understand your technology challenges.
Services