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The PKML Professional Services story: 20+ years in the making.

PKML Professional Services was started over 20 years ago because our founder, Kiki Lwin, realised that Australian organisations could achieve much more - if only they could get to grips with their IT. He recognised that to benefit from technology, businesses needed to do the impossible: add expertise in every ICT function and then keep-up with the rapid pace of change, all without adding overheads in the process. It was to answer this problem that he created PKML Professional Services.

PKML Professional Services are your long-term, complete ICT partner

PKML Professional Services was founded to provide Australian organisations with exactly what they need: independent expert advice, long-term support, and all the ICT services and solutions that they need in one place.

How we operate has changed, but our objective hasn’t: we’re focused on providing our customers with ICT support wherever they need it and delivering a brilliant, customer-orientated service that gives them all the technical and practical expertise that they need to reach their full potential.

We work for our customers, not those creating the technology, forming partnerships that meet their evolving IT needs. All of our clients have access to our unique self-service platform that enables them to manage their service, complete simple tasks, and measure our performance - we believe that only with complete transparency comes trust.

We are committed to innovating to meet the changing needs of Australian organisations, to putting customer service first in everything that we do, and to being the best Managed Services Provider in Australia.

Why PKML Professional Services?

Our market-leading and extensive range of products, services and solutions can ensure that your organisation's IT systems are the best that they can be - we take the strain so that you can get on with what actually matters: improving your business. Why should you trust PKML Professional Services to be your IT Managed Services Provider?

  • COMPLETE, END-TO-END PARTNER. Unlike any other Australian Managed Services Provider, Brennan IT offers a complete range of services; including: hybrid infrastructure & networking, end-user support, UC & telephony, IT security, hardware & software procurement, as well as business applications via our Superfluid brand. We are uniquely positioned to design, manage and optimise your complete IT environment.
  • FLEXIBLE & CUSTOMER-FOCUSED. We tailor our service to you and your organisation’s individual needs. This goes for service levels, service management, the amount of on and off-site support needed, all the way through to commercials - you can pick the amount of support you need in each area so that you get what you need.
  • SECURITY IS CENTRAL. Security has and will always be a top priority for us; so much so that we have embedded security into our entire product portfolio, you're in no safer hands than with PKML Professional Services.
  • TRANSPARENCY & SELF-SERVICE. Through our Self-Service Portal, you can see what’s happening, how we’re performing, and make changes to the services that we’re delivering at the click of a button; including: active and closed tickets, a complete view of your CMDB and hardware asset library, and dashboards that provide real-time Net Promoter Scores, Service Level Agreement performance, and patching compliance measures.
  • AUSTRALIAN. We specialise in working with medium-sized Australian organisations (and larger). This focus means that we understand the market, your organisation, and are uniquely positioned to service your needs - all from Australia.
  • SCALABILITY. Our IT Services are infinitely scalable so that, no matter the size of your organisation and what you’re trying to achieve, we can support you with it. This includes evolving our offering to meet your changing needs should you need to scale, accelerate growth, or start something new.
  • FAMILIARITY. Our team gets to know all of our customers inside-out, providing them with the fastest and most-effective response to their needs 24x7x365. With a PKML Professional Services team member often sitting on-site, either part- or full-time, they work with our clients' IT team directly and draw on the support of an entire team of experts within PKML Professional Services to ensure that your IT environment is always optimised.
  • EXPERTISE. PKML Professional Services has experience across the entire IT and communications environment, working with a wide range of organisations to provide specialist and strategic support. Plus, we reward our staff when they attain new tech certifications and based on their customers’ satisfaction - it’s a great way to ensure that our collective team holds the most current knowledge in the market and are focused on delivering our customers a great service.

Our Core Values

ONE TEAM
ONE TEAM

Always aligned to deliver brilliant outcomes.

SHOWYOU CARE
SHOW YOU CARE

Care for the customer and each other, always.

OWN IT
OWN IT

Take it on, don’t pass it on – you’ve got this.

MAKE ITSIMPLE
MAKE IT SIMPLE

Confront complexity, inside and out.

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