How Much Do Managed IT Services Cost?

There are many factors that go into determining the price of a managed services solution that is right for your business. Costs can vary based on the complexity  of the IT environment, number of users and devices, and the level of support required,  but generally speaking, a managed service agreement ranges between $99 -$199 per user, per month.

Here are some of the factors that help determine the price:

Managed Services Often Fall Under Three Broad Categories:

Partially Managed Services

For businesses that already have an internal IT team in place, managed services providers can be available to fill any gaps. It might be assistance with more complex situations that are beyond their skill level, routine tasks such as security or backups, or extra support during leave or heavy workload periods. Partially managed IT services let you choose which tasks you need help with and when.

Fully Managed Services

For many small to mid-sized businesses, it can be more efficient and economical to utilise a managed service provider for all IT tasks. Providing the insight and expertise necessary to keep your business technology running smoothly 24/7, a reputable MSP can deliver services that an in-house IT team may struggle to match. Pricing is usually charged per user, but in some cases, billing per device may be more suitable.

Managed Infrastructure

Managed infrastructure covers the ongoing support and maintenance of network hardware such as routers, firewalls, servers, and wireless equipment. Suited to businesses on a tighter budget, or who have an internal team who can handle other day-to-day IT requests, managed infrastructure can be there to support routine device tasks and free up your staff resources. Ad-hock help desk support for other tasks is also available when it is needed.

What Is The Complexity Of The Environment?

Your IT environment includes all technological devices and the ways that they interact with one another. The more devices and applications that need to be maintained, the higher the workload the MSP will expect. Your systems and requirements may include:Laptops, Smartphones, Tablets, Desktops / Workstations, PCs & Macs, Servers, Software, Network, Security, Antivirus, Wi-Fi, Spam filtering, Personal devices, Cloud applications, Connectivity issues—like a warehouse or outdoor use, Vendor Management

These are just some of the devices and circumstances. The complexity of the environment can increase rapidly with intricate applications or a business going through significant change

What Response Times Are Required?

If you are a business that cannot afford to be offline for even a minute, you may need a higher level service agreement, with 24/7 coverage. An appropriate IT solution and environment will need to be in place to support the demands, so expert advice is vital.

Knowing What You Are Covered For

 A reputable IT services company should be very clear about what will be covered by the fees you pay. Your SLA should outline everything you need to know such as inclusions, excluded items, response times and guaranteed outcomes, so you can verify what is covered before you enter into any agreement.

How PKML Managed Services Are Priced

We work closely with you to deliver the best-priced solution for your circumstances.
Indicative pricing for TechPath’s services are as follows – please contact us for an accurate quote.

Managed IT

$99 – $199 per user per month

MIT is based on the complexity of your IT environment. Read on for example scenarios.

Managed Infrastructure

$10 – $299 per device, per month

For servers, storage, firewalls, backup, wireless, switches. Prices range from $10 per device for a switch and up to $299 per device for a major server

Example Scenarios:

A wholesale parts company with 120 staff handle most tasks with their internal IT team, but need reassurance and reliability of their core server and network infrastructure. Managed Infrastructure would ensure critical equipment is running at peak performance 24/7.

A business with 50 employees are fully cloud based with modern equipment and easy to support applications. A Managed IT agreement would cost approximately $99 per user, per month.

With 4 servers and medium complexity applications, a small design firm with 20 staff might expect to pay around $150 per user, per month.

What are the next steps?

Technology can be confusing and frustrating when things start to go wrong.
The idea behind Managed IT services is to remove the IT distractions from your day, so you can get on with business.

If you would like to know what managed IT services will cost for your business, please contact PKML Professional Services to schedule a free consultation.

Managed Services


Business Advantage Mgmt.
Prepaid, Package, Monthly and Project base service plan.
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Manage Endpoint Security
Prepaid, Package, Monthly and Project base service plan.
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Managed Server Security
Prepaid, Package, Monthly and Project base service plan.
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Office 365

Managed Microsoft Office 365
Business Premium Productivity Bundle.
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