The Business Advantage ICT Management Solution is a fixed fee, unlimited support agreement which changes the focus of your IT partnership from reacting (fixing IT problems as they occur), to focusing on planning, alignment, problem prevention, user productivity improvements, operational risk reduction and ultimately predictable results. 

By providing all ICT Services and Support for a fixed monthly fee we assume the risk associated with managing your ICT environment. What does this mean? Issues that occur now cost us both money, not just you. This changes the dynamic of your ICT partnership from simply fixing ICT problems reactively, to focusing on user productivity, risk management and predictable positive results - giving you back freedom to focus on what is important to you: your core products, your services and your clients. 

Benefits that you will expect to receive include: 

  • Reduced issues that are “reactionary” in nature. 
  • Faster response time to issues, incidents and problems 
  • Reduction in and greater control over your operating costs 
  • Reduction in your exposure to technological and operational risks 
  • Predictive, proactive ICT support to you and your users 
  • Increased operational efficiency to your business 
  • Cost effective access to enterprise-grade ICT professionals 
  • Minimised system downtime for your ICT systems 
  • More time -regaining your ability to focus on running your business, not your vendors 
  • Peace of mind knowing that your network is being monitored 24/7