Your Technical Account and Alignment Manager is additionally responsible for:

• Escalated incident and problem management
• Developing and maintaining a strong technical relationship with your team.
• Monitoring and driving service quality through proactive network administration.
• Providing the first point of contact of escalation for any concerns regarding service or quality in the delivery of the Business Advantage solution.
• Ensuring you are satisfied with the technical services, expectations are delivered and contractual obligations are met.
• Manage your other IT vendors and drive any third parties to ensure services are seamlessly delivered.
• Provide technical service focus meetings, provide system health reports.
• Monitor standard processes, procedures and SLA’s to ensure correct daily operations.
• Interface directly with the Project Services Team to ensure project requirements are considerate of your operational requirements and are fit for purpose.